FAQ

Can you design my custom holders for me?
Absolutely! Please share your ideas and images/text with us and we will do our best to create a masterpiece for you. We will work with you and make needed changes until the product is perfect.

Will I see a proof before my holders are printed?
Yes. Customers must approve a proof before their holders can be made. The proofs are emailed as a .pdf attachment.

My holders are going to be Christmas gifts. When do I need to place my order?
Manufacturing time is four weeks. The time required to ship packages is in addition to the four weeks. Please plan accordingly.

Will I receive a receipt?
Yes. All receipts are sent by email as a .pdf form. They are generated and emailed as soon as the products ship.

Can I re-order more holders?
Reordering is easy! We keep all designs in our permanent archive. Simply email us and let us know how many you would like.

What is the minimum order quantity?
50 units. You may order more in 50 unit increments.

How long does it take to receive my holders?
Manufacturing time is four weeks. The time required to ship packages is in addition to the four weeks. Please plan accordingly.

Do you make holders in different languages?
Yes, we do all time! The record for most different languages on a single recommend holder was produced for the Helsinki Finland Temple. SIX different languages all sharing the message “Welcome to the temple.”!

Are shipping costs included in the price?
No. Shipping is extra. Our products are small but heavy. Our shipping costs are a flat $12 for USA orders and actual freight costs for international orders. Tracking numbers are emailed for every order. We have very good FedEx rates.

What is your refund or return policy?
Since this is a custom product, we do not offer refunds. However, if there is an error in manufacturing or quality, we will gladly replace the entire order at no charge to our customer. Thankfully, we have only had to do this once!

Do you ship internationally?
Yes. We have shipped many times to 6 continents.

Can you overnight my order?
Yes, no problem at all. Let us know what your needs are and we will do our best to make it happen!

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